Refund policy

Last updated: April 1, 2026

1. OVERVIEW

At TREALEE8, we are committed to providing high-quality botanical skincare products.

Due to the nature of personal care items, we maintain strict hygiene and product integrity standards.

By placing an order, you agree to this policy.

2. RETURNS & REFUNDS

Eligible Returns

We accept returns for new, unused, and unopened items with intact seals within 14 days of delivery.

To qualify:

Item must be unused
Item must be in original condition
Tamper seal must be intact
Proof of purchase required

Non-Returnable Items

We do not accept returns for:

Opened or used products
Items with broken or removed seals
Skincare that has been tested or applied
Gift cards
Promotional or final sale items

Damaged or Incorrect Orders

Order number
Photos of product and packaging

If approved, TREALEE8 will:

Replace the item
Issue store credit
Or provide a refund

Skin Sensitivity / Reactions

Individual skin responses vary.

We do not offer refunds for:

Skin reactions
Personal preferences
Dissatisfaction after use

We recommend reviewing ingredients and performing a patch test.

Return Shipping

Customer is responsible for return shipping
Shipping fees are non-refundable
Trackable shipping recommended

Refund Processing

5–10 business days after inspection
Additional time may vary by bank

3. SHIPPING

Orders processed within 2–5 business days

Not responsible for:

Carrier delays
Weather
Incorrect addresses

Incorrect Address / Failed Delivery

Returned orders may have shipping costs deducted from refunds.

4. LOST OR STOLEN PACKAGES

Once marked “Delivered”:

TREALEE8 is not responsible for lost or stolen packages
Refunds are not guaranteed

We may assist with claims or offer store credit at our discretion.

5. FRAUD PREVENTION

We reserve the right to:

Cancel suspicious orders
Request verification
Limit quantities

6. CHARGEBACK POLICY

Customers must contact us before filing disputes:

📧 sales@Trealee8.com

By purchasing, you agree:

Not to bypass policy via chargebacks
To follow refund terms

We may submit evidence including:

Delivery confirmation
Order records
Transaction data

7. LIMITATION OF LIABILITY

Liability is limited to the purchase price.

We reserve the right to refuse service in cases of abuse or fraud.

8. CONTACT